🌹JUST DROPPED: THE 2023 BARE ROOT ROSE COLLECTION🌹

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BARE ROOT ROSE SHIPPING & NURSERY PICK-UP

You can select your preferred shipping OR nursery pick-up week at checkout so your roses arrive when you are ready to plant them. We ship bare root roses January-April. Our roses ship UPS or Fedex - Ground, 2-Day or Overnight Service. We ship our roses anywhere in the United States. (Yes, even to Alaska & Hawaii!)

Please note, the order fulfillment week you select may not be the week your order arrives as some destinations can take up to 5 business days for delivery if Ground service is selected. For example if your order is Ground service and it ships on Wednesday of your selected order fulfillment week, to East Coast locations, it may not arrive until Wednesday of the following week. You will see the approximate transit time to your address listed at checkout to help you select a shipping service that will work for you. If you want to guarantee the arrival week for your roses is the same as your fulfillment week selected, we recommend upgrading to 2 Day or Overnight shipping service.

Shipping & Delivery

Shipping fees are calculated at checkout. Preview your shipping cost by visiting your shopping cart after adding items.

We take all measures to keep our shipping rates as low as possible. Trust us, it brings us no joy to charge you more for shipping; however, Fedex, UPS, and USPS have all implemented peak season surcharges and in turn, we have increased our shipping rates as well.

You will receive an email with tracking information when your order is shipped so that you can follow along with your order’s journey from the farm to your door. It may take up to 24 hours from when you receive your tracking information for your order to be scanned by the shipping carrier.

Unfortunately, due to restrictions on the export of plant materials, we do not ship fresh cut flowers or plants (bare root roses or potted roses) outside of the United States at this time.

We also do not currently offer international shipping for any hard good products or our upcoming book Growing Wonder: A Flower Farmer’s Guide to Roses, however we plan to offer it in the future. We invite you to sign up for our international shipping mailing list to be notified as we add countries to our roster for shipping.

You may order any of our products as a gift. Just enter the recipient’s address and phone information in the “Shipping” section at checkout. No product pricing is included in the order packaging.

You can enter a gift message at checkout and we will include a handwritten gift card (just like you would) in the box.

If you are placing a gift order for more than one recipient or shipping to multiple addresses, you will need to place a separate order for each address.

As many of you have probably experienced since the beginning of the pandemic, deliveries are often delayed. With additional planning measures in place, we are optimistic that your package will arrive on time with partners. If it doesn't, please practice patience. Particularly during the Holiday season, it’s possible your order may be delayed 2-3 days. Your order will be just fine, as all of our products, including fresh flowers, bare root roses & wreaths, are packed for transit.

We encourage you to utilize the tracking feature in your order shipment email to track your package and contact your local delivery station or driver. They can usually provide more information on the location of the package once it’s reached the “last mile” for distribution. We cannot provide you with any more information than contacting Fedex directly or by tracking the package online. Of course, if your shipment is missing (more than 7 days after the promised delivery date) and not just delayed, please contact us at hello@menagerieflower.com and we will take good care of you.

Our bare root roses are available seasonally January-April every year.

We ship to address in the United States. No international shipping.

• All of our bare root roses are shipped dormant from our farm in Live Oak, California.

• You may select your preferred order fulfillment week at checkout so your rose will arrive on your doorstep at you perfect time for you to plant in your location.

Please note, the order fulfillment week you select may not be the week your order arrives as some destinations can take up to 5 business days for delivery if Ground service is selected. For example if your order is Ground service and it ships on Wednesday of your selected order fulfillment week, to East Coast locations, it may not arrive until Wednesday of the following week. You will see the approximate transit time to your address listed at checkout to help you select a shipping service that will work for you. If you want to guarantee the arrival week for your roses is the same as your fulfillment week selected, we recommend upgrading to 2 Day or Overnight shipping serivce.

• You will receive an email with tracking information when your order is shipped. Most orders arrive within 1-7 business days after receiving your tracking information depending on the shipping method you have selected. It may take up to 24 hours from when you receive your tracking information for your order to be scanned by the shipping carrier.

• You can order other produts like books, clippers, mycorrhizae, gopher baskets and more with your bare root roses. Keep in mind, if other products are purchased along with your bare root rose order, all items will ship all together on the order fulfillment week selected at checkout. If you would like items to ship separately, you will need to place a separate order for any items you would like to receive immediately and not with your bare root rose plants.

• If you would like roses delivered on separate dates, you will need to make separate purchases for each different shipping week you would like to receive your roses.

We ARE NOT able to combine multiple orders or refund shipping fees for separate orders. Due to our fulfillment process, once an order is placed it goes immediately into processing. If you place multiple orders for the same shipping week, they may arrive in the same box or separate boxes depending on the cold storage location they are pulled from. Please keep this in mind as you plan your wishlist and ship date.

• Due to inclement weather or shipping carrier delays, we may hold your order for a later ship date. We will notify you if we are not able to ship your order during your selected ship week.

We do not offer shipping on our 5 gallon potted roses. They are available for pick-up only at our farm nursery. For more information about ordering potted roses, please visit our FAQ page.

All of our cut flowers and wreaths ship fresh from our farm in Northern California.

Unfortunately, due to restrictions on the export of plant materials, we do not ship outside of the United States at this time.

You may select your preferred order fulfillment week at checkout. If you don’t see the week available at checkout then there are no longer flowers available for shipping that week. Flash Collection purchases must be shipped the same week they are purchased - no exceptions. 

We ship our regular cut flower products on Monday, Tuesday, Wednesday & Thursday every week.

Upon shipping you will receive an order tracking email to follow along with your flowers’ journey.

Orders arrive the day after they are shipped (If Fedex & UPS cooperate!), often less than 24 hours after they leave our farm. They are as fresh as you can get!

You are not required to sign for your package. However, due to the perishable nature of cut flowers, we highly recommend you ship to an address where you will be able to receive and open them promptly to get them into water. If you are shipping a gift check-in with the recipient or give them a heads up that it’s heading their way. Flowers will quickly fade if left on a hot doorstep especially in the warmer months. 

Due to heat or other inclement weather or shipping carrier delays, we may hold your order for a later ship date. We will notify you if we are not able to ship your order during your selected ship week.

Tracking information is provided by email when your order is shipped. If you placed an order for fresh products (plants, cut flowers or wreaths) and hard good items, they may ship separately from your plant or floral purchase. You will receive a separate tracking email for each package shipped.

Farm Nursery Pick-Up & In-Person Shopping Reservations

We are not open to the general public with regular retail shopping hours. We offer farm nursery pick-up appointments for orders placed on our website at our nursery in Live Oak, California (95953).

To pick up from the farm, first place an order online and select “Farm Nursery Pick-Up” at checkout.

After you place your order, you will receive an order confirmation email with a LINK to schedule your pick-up appointment online and pick-up instructions. If you do not see a date or appointment time listed, we no longer have time slots available.

We have appointment times available Wednesday-Saturday. Should you not be able to pick up your order on one of our farm pick-up dates, we can ship your order to you for an additional shipping fee.

All orders MUST BE PICKED UP WITHIN 10 DAYS of your original order pick-up date. If your order is not picked up within 10 days, it will be refunded and your items returned to our inventory. You are welcome to re-purchase them again (if available) and schedule a new pick-up appointment.

BARE ROOT ROSES: Bare root rose orders will be available for pick-up at our farm nursery Wednesday-Saturday in January & February ONLY by appointment. Your Bare Root Rose Order must be picked-up byFEBRUARY 18TH.

FRESH CUT FLOWERS: Due to the perishable nature of cut flowers, all fresh floral bouquets MUST BE PICKED UP ON THE ORIGINAL DATE SCHEDULED. No refunds or replacement bouquets will be given if your order is not picked up.

If you are not able to pick up your order on your selected date and time, you can reschedule online up to 24 hours before your appointment time (except fresh flower orders). Reschedule links are provided in your appointment confirmation email. If it is within 24 hours of your pick-up date, please contact us here or text the number in your appointment confirmation email to reschedule your pick-up appointment.

We are now offering reservations to shop at The Nursery in person on select Saturdays.

We are not open to the general public with regular retail shopping hours. A shopping reservation is required -click here to schedule your visit.

We charge a nonrefundable $3 reservation fee at the time of scheduling your visit. This guarantees your time to shop and ensures that our farm team is available to customize your visit, providing you the best shopping experience possible.

Due to limited staffing and ongoing daily farm operations, we cannot accommodate pick-ups at a time other than the one you selected at checkout. We ask that you please be prompt when picking up your order during your selected appointment time. You will be provided a link to schedule your appointment pick-up time online after you complete your purchase. Farm address will be provided after you schedule your appointment.

1. Follow the directional signs and proceed west down the driveway past the house toward the large mint blue barn. 

2. DO NOT park in front of the house or stop along the driveway area. 

3. Pull in and park at a parking space in front of an orange cone by the nursery building.

4. ENTER the open door of our winter nursery space located inside our barn and walk up to the counter. Our outdoor nursery area is closed for the season.

5. PLEASE have your first and last name or order confirmation number(s) on the order ready when you are greeted at the pick-up counter by one of our team members. If you are picking up for a friend please make sure you have their name & order number(s).

6. For everyone’s safety, please keep all pets on a leash or in a vehicle.

7. Our farm is NOT OPEN FOR TOURS and you will not be able to walk our roses fields during your visit but you are welcome to snap any photos of the rose field from your vehicle near our nursery area.

8. Follow the signs to exit the farm the same way you entered. We thank for your purchase & your visit and hope you enjoy your roses!