STANDARD ORDERS: We want you to be happy with your purchase and deliver only top-quality cut flowers and wreaths to our customers. However, the weather gods and delivery carriers sometimes have other plans for our beauties along the way.
In order to ensure success with your flowers and wreaths, we ask you to please, please, pretty please follow our recommended processing instructions included with your order. Please find all of our product care instructions here.
We do not accept returns for fresh cut flowers or wreaths.
All claims for damage to perishable items must be made within 8 hours of receiving the order.
To submit a refund request due to shipping damage or delivery delay, please contact us by email at hello@menagerieflower.com and include your name, order number, order email address, and any photos/videos you have of the flowers and or damaging to packaging. No credits will be issued without photographs or video of the flowers, box or packaging damage.
FLASH SALE ORDERS: ALL SALES ARE FINAL for flash sale purchases. Purchase is non-refundable and non-returnable. Since this is a flash sale and a perishable commodity, we are not able to accommodate alternative future shipping dates, substitutions or special requests for this item. Menagerie Farm & Flower is not responsible for the following: 1. Errors on the part of the shipping company. 2. Damage to the shipment, including heat damage, once the delivery company takes possession of the packages. 3. Incorrect or undeliverable addresses and/or recipients. 4. Shipments which are undeliverable on the first attempt by the shipping company. 5. Deliveries made to unoccupied addresses which are left outside at the discretion of the delivery driver. 6. Delays caused by weather, mechanical failure or other acts beyond our control. Menagerie Farm & Flower will not provide a refund due to any of the instances mentioned above. All SALES ARE FINAL.
We are not able to hold our weekly fresh FLASH SALE flowers for a later ship or pick-up date therefore there are no refunds if the order is not picked-up or shipped on the date selected at checkout.