Please read the sections below for specific return policies for each product type.

The customer is responsible for any return shipping charges.

Original shipping fees are not refundable.

To request a return, please contact us by email at hello@menagerieflower.com and include your name, order number, order email address and list of item(s) you would like to return.

STANDARD ORDERS: We want you to be happy with your purchase and deliver only top-quality cut flowers and wreaths to our customers. However, the weather gods and delivery carriers sometimes have other plans for our beauties along the way. 

In order to ensure success with your flowers and wreaths, we ask you to please, please, pretty please follow our recommended processing instructions included with your order. Please find all of our product care instructions here.

We do not accept returns for fresh cut flowers or wreaths.

All claims for damage to perishable items must be made within 8 hours of receiving the order.

To submit a refund request due to shipping damage or delivery delay, please contact us by email at hello@menagerieflower.com and include your name, order number, order email address, and any photos/videos you have of the flowers and or damaging to packaging. No credits will be issued without photographs or video of the flowers, box or packaging damage.

FLASH SALE ORDERS: ALL SALES ARE FINAL for flash sale purchases. Purchase is non-refundable and non-returnable. Since this is a flash sale and a perishable commodity, we are not able to accommodate alternative future shipping dates, substitutions or special requests for this item. Menagerie Farm & Flower is not responsible for the following: 1. Errors on the part of the shipping company. 2. Damage to the shipment, including heat damage, once the delivery company takes possession of the packages. 3. Incorrect or undeliverable addresses and/or recipients. 4. Shipments which are undeliverable on the first attempt by the shipping company. 5. Deliveries made to unoccupied addresses which are left outside at the discretion of the delivery driver. 6. Delays caused by weather, mechanical failure or other acts beyond our control. Menagerie Farm & Flower will not provide a refund due to any of the instances mentioned above. All SALES ARE FINAL.

We are not able to hold our weekly fresh FLASH SALE flowers for a later ship or pick-up date therefore there are no refunds if the order is not picked-up or shipped on the date selected at checkout.

We do not accept returns or exchanges for potted rose purchases. ALL SALES ARE FINAL.

We do not accept returns for tulip bulbs. ALL SALES ARE FINAL.

If you believe there is a problem with your bulbs on arrival that has occurred during shipping, please email us a photograph and/or video along with a description within 24 hours of receipt.

If you trim, cut, remove or manipulate the bulbs in any way and/or plant the bulbs before contacting us, you will not be offered a credit.

We may ask you to ship the bulbs back to us for inspection.

Original shipping fees are not refundable.

To submit a credit request, please contact us by email at hello@menagerieflower.com and include your name, order number, and any photos you have of the damaged bulbs. No credits will be issued without photographs or video of the bulbs.

We want you to be happy and have a colorful rose in your garden, so we guarantee our dormant bare root roses are true to name and grade. During the growing season you may experience changes in bloom color, scent and size of your rose plant. These are not a fault of the rose but a demonstration of the unique characteristics of each rose.

In order to ensure success in growing your rose, we ask you to please, please, pretty please follow our recommended planting and storage instructions included with every order and detailed here.

We do not accept returns for bare root roses.

If any purchased bare root rose fails to leaf out after 30 days of receipt, we will issue a one-time store credit for the purchase price. We must be notified within 30 days of the receipt of your rose in order to issue you a store credit. No credits will be issued without photographs or video of the rose. We may ask you to ship the rose back to us for inspection. Our 30 day warranty is void if the plants are taken or planted outside of the USA.

If you believe there is a problem with your rose on arrival, please email us a photograph and/or video along with a description within 24 hours of receipt. If you trim, cut, remove or manipulate the plant (including canes or roots) in any way and/or plant the rose before contacting us, our guarantee will be void. We may ask you to ship the rose back to us for inspection.

Original shipping fees are not refundable.

If you are experiencing an issue with your rose after planting, please complete this form. No store credits or rose replacements will be issued without photographs or video of the rose.

Returns are accepted for non-perishable items (i.e., books, fertilizer, clippers, baskets, gloves, etc...) within 14 days of the receipt of your order. Items must be unused and packaging unopened. An original receipt or gift receipt is required.

The customer is responsible for any return shipping charges.

Original shipping charges are not refundable.

To request a return, please contact us by email at hello@menagerieflower.com and include your name, order number, list of item(s) you would like to return and order email address.

ALL tickets are NON-REFUNDABLE because we will have to turn away guests interested in attending this workshop once your ticket is purchased.

Please make sure you can attend on the event date before purchasing a ticket. If you are not able to attend the workshop you can transfer your ticket to another person.

If the workshop is canceled by Menagerie due to weather, COVID-19 restrictions or any reason, your ticket purchase price will be given as a credit for use on a future workshop or any merchandise available on our website including bare root rose plants or potted roses.