We want you to be happy and have a colorful rose in your garden, so we guarantee our dormant bare root roses are true to name and grade. During the growing season you may experience changes in bloom color, scent and size of your rose plant. This is perfectly normal and is not a fault in the rose but a demonstration of the unique growing characteristics of each rose.
In order to ensure success in growing your rose, we ask you to please, please, pretty please plant at the appropriate time for your growing zone and follow our recommended planting & storage instructions included with every order and detailed here.
DAMAGE & ISSUES ON DELIVERY
We understand there may be occasions when our roses don’t arrive in perfect condition (we wish the shipping carriers treated them with as much care as we do). If you believe there is a problem with your rose on arrival of your order you must notify us within 72 hours of delivery click here to submit a return/exchange request. We recommend taking clear photos or videos of any issues of the rose or packaging to help expedite the process.
Please note we do not offer free exchanges & returns. The customer is responsible for all return shipping fees. The rose must be returned in the same “new with tags” condition you received it in moist and tied in a bag.To ensure plant viability & health, bare root rose returns must be received back to us for inspection within 10 days of submitting your return request.
Roses returned to us are eligible for an exchange or store credit for the purchase price. Upon inspection, roses that are not in like new condition and appear to have been trimmed, cut, (including canes and roots), are dehydrated or manipulated in anyway are not eligible for a store credit/return or exchange. All returns/exchanges are subject to inspection and we reserve the right to refuse your credit or exchange if your return does not meet these requirements. If your package is not accepted, it will be sent back to you at your expense and an exchange or store credit will not be granted.
Original shipping fees are not refundable.
30 DAY ROSE GUARANTEE
If any purchased bare root rose fails to leaf out (break dormancy) after planting within 30 days of receipt, we will issue a one-time store credit for the purchase price. We must be notified within 30 days of the receipt of your rose in order to issue you a store credit. Click here to submit a notification. No store credit will be issued without photographs of the planted rose. Our 30 day warranty is void if the plants are taken or planted outside of the USA.
FINAL SALE ROSES
Final-sale items (with prices ending in $.X7) cannot be returned or exchanged. Final Sale Roses are not covered under our 30 Day Rose Guarantee.
We reserve the right to reject any returns/exchanges or credit requests that do not comply with any of the conditions stated above.